Refund Policy

Credits are non-refundable

Credit packs are delivered to your account the moment you pay, and they are final: we don't refund credits once they are added, whether or not you have used them. Before checkout you confirm: "Credits are delivered immediately. I agree they are non-refundable and I waive my 14-day right of withdrawal." We keep that confirmation, with its date and time, with your purchase, and it is repeated on the receipt Stripe emails you.

When we refund a payment

• Double charge: you were charged more than once for the same purchase. We refund the extra payment.
• Credits not delivered: you paid but the credits never reached your account. We add them, or refund the payment if you prefer.
• We close your account through no fault of yours: we refund your unused paid credits in money, pro rata at the price you paid for them. Free runs and credits we gave you aren't paid credits.

Refunds go back to the original payment method through Stripe and usually arrive in 5-10 business days. Nothing else is refunded. This policy doesn't limit any right you have under the law that applies to you.

When you get credits back

• Failed runs: credits are held when a run starts and only charged when it succeeds. If a run fails or doesn't finish, the held credits (or free run) go back to your balance automatically, usually within minutes and always within about an hour.
• Broken or blank results: if a run succeeded but its result is blank, corrupted or clearly not what the skill describes, email us within 14 days with the run from your account page and we return that run's credits to your balance.

How to contact us

Email support@glidezo.com from the address on your account, with the date of the payment or the run. Please contact us before opening a dispute with your bank; it is usually faster. See also theterms.